At Femometer, our goal is to make sure that you're a happy customer and have the best experience possible with us.
Under these 3 circumstances, we offer a 30-day return policy.
1. It's Your First Order:
If it's your first time purchasing from Femometer, we will refund your first order in full within 30 days from the date of purchase, with the shipping fee covered by Femometer.
2. Non-First Orders
2.1 Faulty Products & Incorrect Orders:
We’re pretty strict with our quality control, but occasionally something might slip through the crack. If your product is faulty, or an incorrect order was sent to you by mistake, send it back to us within 30 days of delivery for a full refund (including shipping*).
2.2 Unsatisfied Customers
If products delivered to you are in good condition but you're not 100% happy with them, an issued refund is available. There are a few things to note: the return shipping ISN'T covered by Femometer and refunds will be returned to the original purchaser's payment method. All items must be returned to their original condition, which means the items are suitable for resale, and in their original Femometer packaging.
If your situation is not any of these 3 covered above, a return policy doesn't apply. For exceptions or non-returnable items, please get in touch if you have questions or concerns about a specific item.
How to initiate a return
To request a return, contact email@example.com with your purchase information and the reason for your return. Once your return is received and inspected, we will send you an email to notify you that we will issue your refund within 2 business days. Once the refund is processed, a credit will automatically be applied to your credit card or original method of payment within 3-7 business days.
Please get in touch with us at firstname.lastname@example.org to troubleshoot the issue you're facing. We will happily help you process an exchange within 90 days of purchase. You can only initiate an exchange for the same purchased item.
1. Manufacturing Defects
If we determine the issue is due to a manufacturing defect, we will exchange the product and cover shipping costs.
2. Non-Manufacturing Defects
We only accept resellable products for exchange. It's the customer's responsibility to pay for any related shipping costs.
Once your return is received and inspected, we will ship your replacement within 3 working days. Delivery times will be in accordance with the
Shipping & Delivery Policy.
Please note that Return & Exchange policy is only applicable for products purchased directly from the Femometer website. If you purchased from another retailer, please refer to their Return & Exchange policy.